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Broadband Router with 2 Phone Ports
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Appendix A: Troubleshooting
Common Problems and Solutions
send the data to whichever PC or network device you set for DMZ hosting.) Follow these steps to set DMZ
hosting:
A. Access the Router’s Web-based Utility by going to http://192.168.15.1 or the IP address of the Router.
Go to the Applications & Gaming => Port Range Forwarding tab.
B. Disable or remove the entries you have entered for forwarding. Keep this information in case you want to
use it at a later time.
C. Click the DMZ tab.
D. Enter the Ethernet adapter’s IP address of the computer you want exposed to the Internet. This will
bypass the NAT security for that computer. Please refer to “Appendix B: Finding the MAC Address and IP
Address for Your Ethernet Adapter” for details on getting an IP address.
Once completed with the configuration, click the Save Settings button.
11. I forgot my password, or the password prompt always appears when saving settings to the Router.
Reset the Router to factory default by pressing the Reset button for 30 seconds and then releasing it. If you
are still getting prompted for a password when saving settings, then perform the following steps:
A. Access the Router’s web interface by going to http://192.168.15.1 or the IP address of the Router.
Enter the default password admin, and click the Administration => Management tab.
B. Enter a different password in the Router Password field, and enter the same password in the second
field to confirm the password.
C. Click the Save Settings button.
12. I am a PPPoE user, and I need to remove the proxy settings or the dial-up pop-up window.
If you have proxy settings, you need to disable these on your computer. Because the Router is the gateway
for the Internet connection, the computer does not need any proxy settings to gain access. Please follow