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Appendix A
Troubleshooting
8
Wireless ADSL2+ Modem Router
Appendix A:
Troubleshooting
Your computer cannot connect to the Internet.
Follow the instructions until your computer can connect
to the Internet:
• Make sure that the Modem Router is powered on. The
Power LED should be green and not flashing.
• If the Power LED is flashing, then power off all of
your network devices, including the Modem Router
and computers. Then power on each device in the
following order:
1. Modem Router
2. Computer
• Check the LEDs on the device’s front panel. Make sure
the Power, DSL, and at least one of the numbered
Ethernet LEDs are lit. If they are not, then check
the cable connections. The computer should be
connected to one of the Ethernet ports numbered
1-4 on the device, and the device’s DSL port must be
connected to the ADSL line.
When you double-click the web browser, you are
prompted for a user name and password. If you want to
get rid of the prompt, follow these instructions.
Launch the web browser and perform the following steps
(these steps are specific to Internet Explorer but are similar
for other browsers):
1. Select Tools > Internet Options.
2. Click the Connections tab.
3. Select Never dial a connection.
4. Click OK.
You are using a static IP address and cannot connect.
Refer to Windows Help and change your Internet Protocol
(TCP/IP) Properties to Obtain an IP address automatically.
The computer cannot connect wirelessly to the network.
Make sure the wireless network name or SSID is the same
on both the computer and the device. If you have enabled
wireless security, then make sure the same security
method and key are used by both the computer and the
device.
You need to modify the basic settings on the
deviceRouter.
Run the Setup Wizard on the Setup CD-ROM.
You need to modify the advanced settings on the
device.
Open the web browser (for example, Internet Explorer or
Firefox), and enter the device’s IP address in the address
field (the default IP address is 192.168.1.1). When
prompted, complete the User name and Password fields
(the default user name and password is admin). Click the
appropriate tab to change the settings
WEB: If your questions are not
addressed here, refer to the website,
www.linksysbycisco.com/support