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Troubleshooting
Wireless-G VPN Router with RangeBooster
Appendix A
DSL users, it is strongly recommended to use MTU 1492. If
you are having difficulties, perform the following steps:
To connect to the Router, go to the web browser, and
enter http://192.168.1.1 or the IP address of the
Router.
Enter the password, if asked (the default password is
admin).
Go to the Setup -> Basic Setup tab.
Look for the MTU option, and select Manual. In the
MTU Size field, enter 1492.
Click Save Settings to continue.
If your difficulties continue, change the MTU Size to
different values. Try this list of values, one value at a time,
in this order, until your problem is solved:
1462
1400
1362
1300
I need to use port triggering.
Port triggering looks at the outgoing port services
used and will trigger the Router to open a specific port,
depending on which port an Internet application uses.
Follow these steps:
To connect to the Router, go to the web browser, and
enter http://192.168.1.1 or the IP address of the
Router.
Enter the password, if asked (the default password is
admin).
Click the Firewall -> Port Triggering tab.
Enter any name you want to use for the Application
Name.
Enter the Start and End Ports of the Triggered Range.
Check with your Internet application provider for
more information on which outgoing port services it
is using.
Enter the Start and End Ports of the Forwarded Range.
Check with your Internet application provider for
more information on which incoming port services are
required by the Internet application.
Check the Enabled checkbox for the entry.
When you have completed the configuration, click Save
Settings.
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When I enter a URL or IP address, I get a time-out error or
am prompted to retry.
Check if other PCs work. If they do, ensure that your
workstation’s IP settings are correct (IP Address,
Subnet Mask, Default Gateway, and DNS). Restart the
computer that is having a problem.
If the PCs are configured correctly, but still not
working, check the Router. Ensure that it is connected
and powered on. Connect to it and check its settings.
(If you cannot connect to it, check the LAN and power
connections.)
If the Router is configured correctly, check your
Internet connection (DSL/cable modem, etc.) to see if
it is working correctly. You can remove the Router to
verify a direct connection.
Manually configure the TCP/IP settings with a DNS
address provided by your ISP.
Make sure that your browser is set to connect directly
and that any dial-up is disabled. For Internet Explorer,
click Tools, Internet Options, and then the Connection
tab. Make sure that Internet Explorer is set to Never
dial a connection. For Netscape Navigator, click Edit,
Preferences, Advanced, and Proxy. Make sure that
Netscape Navigator is set to Direct connection to the
Internet.
I’m trying to access the Router’s Web-based Utility, but I
do not see the login screen. Instead, I see a screen saying,
“404 Forbidden.”
If you are using Internet Explorer, perform the following
steps until you see the Web-based Utility’s login screen
(Netscape Navigator will require similar steps):
Click File. Make sure Work Offline is NOT checked.
Press CTRL + F5. This is a hard refresh, which will force
Internet Explorer to load new web pages, not cached
ones.
Click Tools. Click Internet Options. Click the Security
tab. Click the Default level button. Make sure the
security level is Medium or lower. Then click OK.
I have a QuickVPN tunnel connected to my WRV200, but
I cannot see the computers in the remote network from
Windows Explorer.
QuickVPN tunneling does not support NetBIOS Broadcast.
To access the computers or shared drives on the remote
network, users are advised to use the IP address to identify
the resource.
I have a Gateway-to-Gateway IPSec VPN tunnel
connected between two WRV200 routers, but the users
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