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20 Chapter 3 Troubleshooting
If you are running Windows XP and have not yet installed the Magma
ExpressCard drivers, you should download them from the website at
www.magma.com/support/drivers/expressbox and install the driver
using the instructions in
Chapter 4 Software Installation.
If you are still having problems, call Magma Technical Support.
CAUTION
Do NOT click on the Driver tab and attempt to reinstall the driver.
This will not help resolve the issue and may even complicate the
problem.
MAC
If you have already reinstalled and reseated everything according to
instructions in
Chapter 2, and your 3rd Party card is still not visible in the
Apple System Profiler, call Magma Technical Support.
My Computer Hangs During Power Up
1. Shut off the computer (first) and then Magma unit and verify
that all cards and cables are installed correctly.
2. If it still hangs, remove the 3
rd
Party cards and try booting up
without any cards installed.
a. If it still hangs, remove the Magma ExpressCard from
the computer and try booting up without the Magma
unit attached.
i. If it boots up OK without the Magma unit
attached, call Magma Technical Support.
ii. If it still hangs, the problem is in the
computer and not with the Magma hardware
or the 3
rd
Party cards. Fix the computer.