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Chapter 6
20
Chapter 6
Troubleshooting
Developing learning products is a responsibility that we at Oregon Scientic take very seriously.
We make every effort to ensure the accuracy and appropriateness of the information which forms the value of
our products. However, errors can sometimes occur. It is important for you to know that we stand behind our
products and we encourage you to call our Consumer Services Department with any problems and/or suggestions
that you might have. Our service representative will be happy to help you.
Before contacting an authorized service representative at 1-800-853-8883, carry out the following simple checks.
It may save you the time of an unnecessary service call.
No display
Are the batteries installed properly?
Do the batteries need replacing?
Black-out screen or abnormal display
Disconnect the power supply by removing batteries for at least 10 seconds before connecting the power supply again.
In an environment prone to static discharge, the unit may malfunction.
To reset, remove batteries or disconnect the adaptor for at least 10 seconds before connecting the power supply again.
Conforms to safety requirements of ASTM F963, EN71 Parts 1,2 and 3 and EN62115.
In an effort to continually improve our products, the actual screen display on the product may differ slightly from
the diagrams shown.