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SERVICE AND SUPPORT
8 – 2
MaxFax
™
Service
Use a touch-tone phone to order Technical Reference Sheets, Drive Specifications, Installation Sheets and
other documents from our 24-hour automated fax retrieval system. Requested items are sent to your fax
machine.
U.S. and Canada Language support: English, Spanish
Phone 800-2MAXTOR, press 3 (800-262-9867)
Outside U.S. and Canada 303-678-2618
Europe Language support: English, French, German
Phone + 353 1 204 11 22
Asia/Pacific Language support: English
Phone + 61 2 9369 4733
Internet
Browse the Maxtor home page on Internet, download files from our FTP site.
Home Page http://www.maxtor.com
Bulletin Board Service
A 24-hour seven-day-a-week Bulletin Board Service (BBS) is available. Use the BBS to access and download
information and utilities maintained in the Maxtor data files, including utilities, drive specifications and
jumper options. Modem settings are 14,400 Baud or lower, 8, 1, N.
U.S. and Canada Language support: English
Data Phone 303-678-2222
Asia/Pacific Language support: English
Data Phone + 61 2 9369 4293
Customer Service
All Maxtor products are backed by No Quibble
®
Service, the benchmark for service and support in the
industry. Customer Service is available 6 a.m. to 5 p.m. (Pacific Standard Time) Monday through Friday.
U.S. and Canada Language support: English, Spanish
Voice 800-2MAXTOR, press 2 (800-262-9867)
E-mail RMA@maxtor.com
Fax 408-922-2050
Europe Language support: English, French, German
Voice + 353 1 204 11 11
E-mail Eurotech_Assistance@maxtor.com
Fax + 353 1 286 14 19
Asia/Pacific Call Singapore Customer Service from the countries listed below.
Customer Service is available 8 a.m. to 5:30 p.m.
(Singapore time is GMT +8).
From Dial
Australia 1-800-124-328
Hong Kong +800-3387
Indonesia +001-800-65-6500
Japan +0031-65-3616
Korea +088-65-800-6500
Malaysia 1-800-1126
New Zealand +0800-44-6542
Singapore 1-800-481-6788
Taiwan +0080-65-1062
Thailand +001-800-65-6500