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Troubleshooting:X. FAQs (Frequently Asked Questions):
1. I do not have Internet Access, what should I do to download the Window
98SE required Driver?
If you do not have internet access, please contact our Technical Support
Department at 1-877-IS IT LIVE or 1-877-474-8548 to obtain the
Windows 98SE driver.
2. Do I have to protect the TravelDrive™ from airport X-rays or magnetic fields?
No. Normal magnetic fields have no effect on the TravelDrive™. X-rays used in
airport security systems will not damage your drive, however it is always wise to
make a backup of your files before traveling.
3. I don't have USB 2.0. Can I still use the USB 2.0 TravelDrive™ with my USB 1.1
connections?
Yes. The TravelDrive™ is backwards compatible with USB 1.1
4. Can I use a USB 1.1 cable with the TravelDrive™?
Yes, however, it is recommended to use a USB 2.0 cable to achieve optimum performance.
5. I dropped my TravelDrive™ on the ground, and I'm worried that I may have
damaged the drive.
The TravelDrive™ has no moving parts. It is similar to flash media cards and can
be used like an external drive. It is also far more tolerant towards physical
handling than any disk drive or most other forms of transportable data storage
devices. If you can still access files on it, it most likely has not suffered any
damage.
6. Can I fill the TravelDrive™ to its maximum capacity?
Yes, but it is not advisable due to the nature of the file structures of re-writable
technology used on your TravelDrive and other media such as flash cards and
CD-RWs. It is strongly r
ecommended that a small amount of safety mar
gin be
reserved to protect access to your files.
3. My TravelDrive™ will not let me transfer files from my Mac to my PC or vice versa.
The Mac is able to use storage devices formatted with the FAT (File Allocation Table)
file system. This works great with Mac Operating Systems OS 8.6 through 9.21, the
FAT file system is compatible with PCs. Mac OS 9.22 to 10.3 or higher treats storage
devices using the FAT file system differently, this may cause re-indexing of FAT and
FAT 32 files. For those systems you may have to format the TravelDrive™ for Mac
use only with the HFS or HFS+ formats.
4. The data transfer speeds for the TravelDrive™ are not much faster than before.
There are many factors that affect transfer speed performance. The USB ports on
your computer may be USB 1.1 and not USB 2.0. The TravelDrive™ reaches its
fastest speeds with USB 2.0 connections, which can achieve ten times the speed
of USB 1.1. The device works with USB 1.1 ports, but it will not reach its fastest
transfer speeds unless you upgrade to USB 2.0.