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TROUBLESHOOTING GUIDE
SYMPTOMS POSSIBLE CAUSE(S) SOLUTION
The host is
receiving data but
the data does not
look correct.
The scanner and host
may not be configured
for the same interface.
Check that the scanner and the
host are configured for the same
interface.
Characters are
being dropped.
Intercharacter delay
needs to be added to
the transmitted output.
Add some intercharacter delay to
the transmitted output by using the
MetroSelect Configuration Guide
(
MLPN 00-02407).
Aux Port Operation with any Interface
Trouble with the
secondary
scanner.
Refer to the user guide provided
with the secondary scanner.
Cable [MLPN 54-54667]
may not be connected
to the proper port.
Ensure the secondary scanner is
connected to the MS7320 com
port marked “Aux” port.
* The MS7320 must be
configured to enable the “Aux”
port.
Secondary
scanner powers
up but data is
not relayed to
the host.
The “Aux” com port
may not be operating
properly.
The secondary scanner must be
configured to send ‘secondary’
formatted data (reserve
code 32).
* Use MetroSet
®
. For the Auxiliary interface, choose “HoloTrak Decode”. All
remaining parameters will be automatically chosen.
USB Only
The scanner
Powers up ok,
scans ok but
does not
communicate.
The USB Port is not
operating correctly.
Check that the scanner is
configured for USB operation.
Check that the host’s USB port is
enabled.
The scanner
emits a razz tone
and the LEDS
flash three times
when configured
for USB.
The USB port is not
operating correctly.
Disconnect then reconnect the
USB cable at the host end.
Contact a Metrologic
Representative if symptoms
persist.