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MGE Customer Care Center - Single Phase Products
Technical Support and Product Services
Technical questions? If you encounter a problem while following the instructions in
this manual, or have
questions
about the operation, repair, or servicing of your equipment, please direct calls to MGE UPS SYSTEMS, INC.
Customer Care Center or visit our web site www.mgeups.com for complete service information.
To insure that your questions are correctly answered, please obtain the part number, assembly number, and serial
number of
the unit and include them in any discussions or correspondence.
Part Number: _____________________________________________________________________
Assembly Number: _____________________________________________________________________
Serial number: _____________________________________________________________________
Who To Contact
Technical Support:
1-800-
523-0142 (during business hours)
Customer Care Center:
1-800-438-7373
(Hours: 24/7)
Customer FAQ
or
International calls:
1-714-557-1636
Commitment: MGE UPS SYSTEMS, INC. is committed to providing easy to access factory trained experts that will provide
responses to any questions that you might have.
Scheduling Field Service Engineer Support
Scheduling of the MGE Field Service Engineers typically should be done 7 to 10 days before they are required
on-site. If the startup of the UPS is critical to maintaining your schedule, please call the MGE toll free telephone
number at
1-800-438-7373, to insure a safe installation and startup that will maintain the MGE warranty and
insure smooth performance
Return Policy for Repair of Single Phase Products (RGA)
Should you require factory service for your equipment, contact MGE Customer Care Center and obtain a Return Goods
Authorization (RGA) prior to shipping your unit. Never ship equipment to MGE without first obtaining an RGA number.
Date: ______________________________________________________
RGA Number: ______________________________________________________
Contact Name: ______________________________________________________
Rev A00 5/2005
?
86-87050-00 A01