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5
troubleshooting.
Diagnosing and Solving Problems
with Your 5-Port Switch
This chapter will help you solve installation and setup problems
with your Microsoft
®
Broadband Networking 5-Port Switch. The
following areas are covered:
O
Setup and Hardware Problems
O
Network and Internet Problems
O
File and Printer Sharing Problems
If the problem you are experiencing is not covered in this chapter,
you can find more troubleshooting information on the Microsoft
Broadband Networking Web site at
http://www.microsoft.com/broadbandnetworking/.
Setup and Hardware Problems
This section will help you solve common setup and hardware-
related problems with your switch.
I’m having problems connecting my network hardware, or my
computer is not detecting the network connection.
O
Verify that the switch is plugged into a power source, and that
the power indicator light is green.
O
Check the Ethernet cables between the switch and each of the
computers, and check the Ethernet cable between the switch
and the modem.
When a cable has been correctly connected between your
switch and another network device, the green Link LED will go
on. If it does not, try a different cable or type of cable.
O
Check your modem documentation to verify that you are using
the proper type of Ethernet cable.
O
Make sure that all cables are securely fastened to the correct
ports and that all network adapters are properly seated in the
correct ports or slots.
When you insert an Ethernet cable into an Ethernet port, the
connector will make an audible click as it snaps into place. If
the cable does not snap into place, the connector might be
damaged.
Note
For computers that are
running Microsoft Windows
®
2000 or Windows XP, you
must be logged on as an
administrator to perform
software installations or change
network settings. If you do not
have administrative rights, see
Windows Help.
Note
Checking the status of your
Internet connection, network,
and computer on every
computer on the network is
a quick way to determine
how large a problem is.