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Chapter 5: Troubleshooting 21
My printer is connected directly to my network, and I cannot
access the printer from the computers on my network.
O
Check to make sure that the printer is turned on.
O
Verify that all network cables between the computers and the
printer are securely connected.
You can check to see if the network recognizes the connection
by inspecting the link lights associated with the Ethernet ports
on your hardware. When the cable is connected successfully,
the link light should be illuminated.
If one of your network cables is connected to a network port
that does not have an illuminated link light, there may be a
problem with the Ethernet port or the cable itself. Try using a
different Ethernet cable to make the connection.
O
Try printing by using the self-test feature built into your printer.
Each printer’s self-test feature is slightly different. See your
printer documentation for specific instructions.
If the printer self-test does not work, see your printer
troubleshooting documentation for more information.
If the printer self-test works correctly, the problem might be with
your network connection or with your printer drivers.
O
Check to make sure all computers on the network have the
proper printer driver installed.
You can install the printer driver by opening the Printers page in
the Control Panel. If Windows prompts you for a driver disk, use
the driver that came with your printer. For more information
about configuring your printer, see Windows Help.
My networked printer is visible on the network, but it does
not print.
O
Try resetting the printer. See your printer documentation for
instructions.
O
If you are troubleshooting a printer that is connected directly to
the network, try printing a test page by using the printer’s
diagnostic features. If the test page prints correctly, the problem
might be in the network or the printer networking settings.
O
Check the program from which you are trying to print to ensure
that printing is enabled and the correct printer is selected.