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TROUBLE SHOOTING
PROBLEM SUGGESTION
No Link Activity
1. No power from connected device–make sure the connected
Ethernet/IP device is powered.
2. Check all cables and connectors. If the tester shows that all
wires are making contact, check the entire length of cable
for kinks, cuts, tears or any other cable hindrances.
3. Make sure the cable run between the WEM and Ethernet
device is no longer than 300 feet.
4. Make sure the cables being used are straight through (568-B
or A configured (see page 7)) and all cable connectors are
attached properly.
5. If using an Ethernet hub or fast switch, try a crossover cable
between the switch and the Power Injector Module.
No Signal Level LED or
Flashing Signal Level
LED
1. Check line-of-sight of the WEMs. Verify the WEMs are
aimed properly. You should have clear, wide-open line of
sight between the WEM modules.
2. Change channels; cycle power.
3. Verify sufficient voltage into each PIM.
Note: The Host AP WEM green signal level LED will flash indicating
the number of Client SU WEMs it is communicating with. This is
normal for this device and should not be confused as lack of signal
strength. The green LED on the Client SU WEM should be solid if
the Client SU in order to communicate with the Host AP at a full
signal strength.
All three solid LEDs but
no picture or picture
drops out after a period
of time
1. Check video at the camera
2. Check wiring into encoders or decoders
3. Try changing channels; cycle power. An uninterruptible
power supply (UPS) may be required and is suggested.
4. Connect one WEM directly into a PC or laptop and verify
that the IP address is accessible. Check the other WEM(s)
the same way, then verify that each IP address is accessible
over the wireless link into a PC/laptop.
5. Verify the connected Ethernet/IP device is configured
correctly. If in use, encoders and decoders must be paired
up correctly.
No Green Signal Level
LED (When using the
ML WES-30 or ML
WES-12)
1. Verify wide-open line-of-sight
2. Re-angle your dish antenna in a downward angle until both
LEDs are solid green.
3. Mount the dish(es) higher above ground level and/or above
any obstruction.
If you have tried the trouble shooting steps above and the system is still not working correctly, please
contact MicroTek at 888-366-4276, Monday through Friday, between the hours of 8:00AM and
5:00PM Pacific Time. One of our technicians will work with you to rectify the problem over the
phone.
Thank you,
MicroTek Electronics, Inc.
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