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USER GUIDE
60
Frequently Asked Questions
Q 1: The client mouse doesn't work or is not synchronized.
A: Ensure the DX User IP mouse settings match the mouse model. Also see page 58
Q 2: Bad video quality or grainy picture
A: Use the brightness and contrast settings - see page 57. Use the auto adjustment
feature to correct a flickering video.
Q 3: Login fails.
A: Was the correct user and password given? On delivery, the user "super" has the
password "smart". Configure your browser to accept cookies.
Q 4: I use the Mozilla Browser 0.9.x., Netscape 6.x and https (secure http). When I
try to open the Remote Console applet loading fails with Bad Magic Number
Exception.
A: This is a bug in some older versions of Mozilla. Don't use https, or upgrade your
Browser.
Q 5: The Remote Console window can't connect to DX User IP.
A: Maybe a firewall prevents access to the Remote Console. Ensure the TCP port
numbers 443 or 80 are open for incoming TCP connections.
Q 6: Cannot connect to DX User IP.
A: Check if the network connection is working (ping the IP address of DX User IP).
If not, check network hardware. Is DX User IP powered on? Check if the IP address
of DX User IP and all other IP related settings are correct. Also verify that all the IP
infrastructure of your LAN, like routers are correctly configured. Without a ping
functioning, DX User IP can't work.
Q 7: Special key combinations, e.g. ALT+F2, ALT+F3 are intercepted by the
console system and not transmitted to the host.
A: Define a so-called 'Button Key'. This can be done in the Remote Console
settings.
Q 8: In the browser the DX User IP pages are inconsistent or chaotic.
A: Ensure your browser cache settings are feasible, and are not set to something like
"never check for newer pages". Otherwise DX User IP pages may be loaded from
your browser cache and not from the card.
Q 9: Windows XP doesn't awake from standby mode
A: This is possibly a Windows XP problem. Try not to move the mouse while XP
goes into standby mode.