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Dimâge Scan Dual II 101
TROUBLE SHOOTING
• Load film into the film holder.
• Scanner door opened during setup. Close
scanner door.
The computer will not start up after
connecting the scanner.
• Shut down the computer and all the
devices in your USB chain, then check the
USB cables and AC power adapter cord.
DS_Dual2 does not appear in the
Import drop down list.
• Make sure the plug-in module has been
placed in the correct folder. See page 21.
“Could not establish connection with
scanner.”
• Indicator lamp is off – Turn the Dimâge
Scan Dual2 on, then restart your system.
“Setting up now. Remove the film
holder.”
• Remove the film holder and click on OK.
“Set film properly…”
Indicator lamp blinking rapidly (8Hz).
“Set 35mm film holder properly.” • Set the correct film type.
“Set APS film holder properly.” • Set the correct film type.
“Could not recognise the film type.” • Set the film type manually.
“Insufficient Memory” • Increase the memory requirements for the
host application.
• If you have scanned multiple images, close
and relaunch the host application.
“Setting up now. Remove the film
holder.” appears when the film
holder is not loaded.
• Contact a Minolta Service Facility to
change the fluorescent lamp.
SYMPTOM or MESSAGE
SOLUTION