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APPENDIX B
106
1. Connect the Dimâge Scan Dual II to the
PC and turn on the power of the Dimâge
Scan Dual II and the PC.
2. Click on “My Computer” on the desk top
using the right button of the mouse and
then click on “Properties”.
3. Click on the tab of “Device Manager”.
4. Make sure that “USB Device” or
“Unknown Device” appears in “Other
devices” as displayed left.
5. Click on “USB Device” or “Unknown
Device”.
6. Click on [Remove].
The “Confirm Device Removal” window is
displayed.
7. Click on [OK].
When the Dimâge Scan Dual II driver software does not start up
In the following cases, “Dimâge Scan Dual II is not connected.” appears and the Dimâge Scan
Dual II driver software may not be able to start up even if you attempt to make the Dimâge
Scan Dual II start up.
The power of the Dimâge Scan Dual II is not turned on
Make sure that the power of the Dimâge Scan Dual II is turned on and the power cord and the
AC power adapter is connected correctly.
The Dimâge Scan Dual II is not connected to the PC correctly
Make sure that the Dimâge Scan Dual II is connected to the PC correctly.
“Dimâge Scan Dual II” does not appear in the Device Manager
When the Dimâge Scan Dual II is displayed as “Unknown Device or “USB Device”, perform the
following procedure so that the PC recognizes the Dimâge Scan Dual II again.