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9 Obtaining Service
9.1.1 Use the troubleshooting section to eliminate obvious causes.
9.1.2 Verify there are no circuit breakers tripped. A tripped circuit breaker is the
most common problem. Call your dealer for assistance. If you cannot reach
your dealer, or if they cannot resolve the problem call or fax MINUTEMAN
Technical Support at the following numbers; Voice phone (972) 446-7363,
FAX line (972) 446-9011 or visit our Web site at www.minutemanups.com
the "Discussion Board". Please have the following information available
BEFORE calling the Technical Support Department.
a. Your name and address.
b. Where and when the unit was purchased.
c. All of the model information about your unit.
d. Any information on the failure.
e. A technician will ask you for the above information and, if possible, help
solve your problem over the phone. In the event that the unit requires
factory service, the technician will issue you a Return Material
Authorization Number (RMA #).
f. If the unit is under warranty, the repairs will be done at no charge. If not,
there will be a charge for repair.
9.1.3 Pack the unit in its original packaging. If the original packaging is no longer
available, ask the Technical Support Technician about obtaining a new set.
It is important to pack the unit properly in order to avoid damage in transit.
Never use Styrofoam beads for a packing material.
a. Include a letter with your name, address, daytime phone number, RMA
number, a copy of your original sales receipt, and a brief description of
the problem.
b. Mark the RMA # on the outside of all packages. The factory cannot
accept any package without the RMA # marked on the outside.
9.1.4 Return the unit by insured, prepaid carrier to:
Para Systems Inc.
MINUTEMAN UPS
1455 LeMay Drive
Carrollton, TX 75007
ATTN: RMA #
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10 Limited Product Warranty
Para Systems, Inc. (Para Systems) warrants this equipment, when properly applied
and operated within specified conditions, against faulty materials or workmanship
for a period of three years from the date of purchase. For equipment sites within the
United States and Canada, this warranty covers repair or replacement of defective
equipment at the discretion of Para Systems. Repair will be from the nearest
authorized service center. Replacement parts and warranty labor will be borne by
Para Systems. For equipment located outside of the United States and Canada,
Para Systems only covers faulty parts. Para Systems products repaired or replaced
pursuant to this warranty shall be warranted for the un-expired portion of the
warranty applying to the original product. This warranty applies only to the original
purchaser who must have properly registered the product within 10 days of
purchase.
The warranty shall be void if (a) the equipment is damaged by the customer, is
improperly used, is subjected to an adverse operating environment, or is operated
outside the limits of its electrical specifications; (b) the equipment is repaired or
modified by anyone other than Para Systems or Para Systems-approved personnel;
or (c) has been used in a manner contrary to the product’s User's Manual or other
written instructions.
Any technical advice furnished before or after delivery in regard to use or
application of Para Systems’ equipment is furnished without charge and on the
basis that it represents Para Systems’ best judgment under the circumstances, but
it is used at the recipient’s sole risk.
Except as provided herein, Para Systems makes no warranties, expressed or
implied, including warranties of merchantability and fitness for a particular purpose.
Some states do not permit limitation of implied warranties; therefore, the aforesaid
limitation(s) may not apply to the purchaser.
EXCEPT AS PROVIDED ABOVE, IN NO EVENT WILL PARA SYSTEMS BE
LIABLE FOR DIRECT, INDIRECT, SPECIAL, INCIDENTAL, OR
CONSEQUENTIAL DAMAGES ARISING OUT OF THE USE OF THIS PRODUCT,
EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGE. Specifically, Para
Systems is not liable for any costs, such as lost profits or revenue, loss of
equipment, loss of use of equipment, loss of software, loss of data, cost of
substitutes, claims by third parties, or otherwise. The sole and exclusive remedy for
breach of any warranty, expressed or implied, concerning Para Systems’ products
and the only obligation of Para Systems hereunder, shall be the repair or
replacement of defective equipment, components, or parts; or, at Para Systems’
option, refund of the purchase price or substitution with an equivalent replacement
product. This warranty gives you specific legal rights and you may have other rights,
which vary from state to state.