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User Guide
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To program an additional LINE key:
1. Press the PROGRAM key.
2. Press the programmable key to be used for an additional line.
3. Dial 9 followed by the line number. For example, 001, to use Line 1.
4. Press the PROGRAM key once again. The programmable key will now be set to use Line 1.
To make a call using a line other than the primary one assigned to the set:
1. Lift the handset.
2. Press a line key that has been programmed to use another extension.
3. Dial the number.
Note: Refer to Making And Answering Calls for further information.
Message
If the message indicator is flashing slowly while the phone is not ringing, this indicates that you have
a message or voicemail.
Note: For voicemail to work properly with the 5005 IP phone, Call Forwarding must be activated
on the set. Refer to ICP technical documentation for further information.
The response to a message indication changes depending on whether the caller wants you to call
back or if they have left a voice message.
To respond to a message indication:
• Lift the handset.
• Press MESSAGE.
• If the caller has left a voice message, the phone will automatically call the voicemail system.
OR
• If the caller has activated your message indicator instead of leaving a voice message, the phone
will automatically call their number.
When you call another extension and your call is unanswered or the called extension is busy, you can
leave a message waiting indication to alert the user to return your call. The called extension user is
informed of the message waiting indication by their Message Indicator flashing and the display screen
showing "MESSAGE WAITING". The Message Indicator and display message at the target extension
are removed when a connection is established between you and the called extension.
Note: You cannot leave a message waiting indicator at an extension which already has a
message waiting from another extension user; you will hear a re-order tone.
If you have left a message waiting indication at another user’s extension and wish to cancel it, you
can do so via the pre-programmed Cancel Message Waiting key.
Redial
To redial the last number you called:
• Lift the handset.
• Press REDIAL twice.
Note: You can not redial a call that was made using a programmable function key.