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Chapter 4 - Warranty, Service & Technical Support
Service
In the event that service is required, products may be shipped,
freight prepaid, to our Mounds View, Minnesota, factory.
Please send modems that require repairs to the following
address:
Multi-Tech Systems, Inc.
2205 Woodale Drive
Mounds View, MN 55112
Attn: Repairs, Serial #______
A Returned Materials Authorization (RMA) is not required.
Return shipping charges (surface) will be paid by MTS. Please
include inside the shipping box a description of the problem, a
return shipping address (must have street address, not P.O.
Box), a telephone number, and if the product is out of
warranty, a check or purchase order for repair charges.
Extended two-year overnight replacement agreements are
available for selected products. Please refer to our Overnight
Replacement Agreement at:
http://www.multitech.com/PROGRAMS/orc/
for details on rates and coverages.
Please direct your questions regarding technical matters,
product configuration, verification that the product is defective,
etc., to our Technical Support department at 800-972-2439.
Please direct your questions regarding repair expediting,
receiving, shipping, billing, etc., to our Repair Accounting
department at 800-328-9717 or 763-785-3500.
Repairs for damages caused by lightning storms, water, power
surges, incorrect installation, physical abuse, or user-caused
damages are billed on a time-plus-materials basis.