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Appendix C - Warranty, Service, and Technical Support
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Multi-Tech Systems, Inc. MT5600BA/BL Series User Guide (S000276E)
A Returned Materials Authorization (RMA) is not required. Return shipping charges (surface) will be paid by
MTS. Please include inside the shipping box a description of the problem, a return shipping address (must
have street address, not P.O. Box), a telephone number, and if the product is out of warranty, a check or
purchase order for repair charges.
For out of warranty repair charges, go to http://www.multitech.com/documents/warranties.
Extended two-year overnight replacement agreements are available for selected products. Please call MTS
at 888 288-5470, extension 5308, or visit our web site at http://www.multitech.com/PROGRAMS/orc/ for
details on rates and coverages.
Please direct your questions regarding technical matters, product configuration, verification that the product is
defective, etc., to our Technical Support department at 800 972-2439 or e-mail
tsupport@multitech.com.
Please direct your questions regarding repair expediting, receiving, shipping, billing, etc., to our Repair
Accounting department at 800 328-9717 or +763 785-3500, or e-mail mtsrepair@multitech.com.
Repairs for damages caused by lightning storms, water, power surges, incorrect installation, physical abuse,
or user-caused damages are billed on a time-plus-materials basis.
International Customers (outside U.S.A. and Canada)International Customers (outside U.S.A. and Canada)
International Customers (outside U.S.A. and Canada)International Customers (outside U.S.A. and Canada)
International Customers (outside U.S.A. and Canada)
Your original point of purchase reseller may offer the quickest and most economical repair option for your
Multi-Tech product. You may also contact any Multi-Tech sales office for information about the nearest
distributor or other repair service for your Multi-Tech product: http://www.multitech.com/COMPANY/offices/
DEFAULT.ASP.
In the event that factory service is required, products may be shipped, freight prepaid, to our Mounds View,
Minnesota, factory. Recommended international shipment methods are via Federal Express, UPS or DHL
courier services, or by airmail parcel post; shipments made by any other method will be refused. A Returned
Materials Authorization (RMA) is required for products shipped from outside the U.S.A. and Canada. Please
contact us for return authorization and shipping instructions on any international shipments to the U.S.A.
Please include, inside the shipping box, a description of the problem, a return shipping address (must have
street address, not P.O. Box), your telephone number, and if the product is out of warranty, a check drawn on
a U.S. bank or your company’s purchase order for repair charges. Repaired units will be shipped freight
collect, unless other arrangements are made in advance.
International DistributorsInternational Distributors
International DistributorsInternational Distributors
International Distributors
Procedures for international distributors of Multi-Tech products are on the Distributor Web site at http://
www.multitech.com/PARTNERS/login/.
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SupplyNet, Inc, can supply you with replacement power supplies, cables and connectors for selected Multi-
Tech products. You can place an order with SupplyNet via mail, phone, fax, or the Internet at the following
addresses:
Mail: SupplyNet, Inc.
614 Corporate Way
Valley Cottage, NY 10989
Phone: 800-826-0279
Fax: 914-267-2420
Email: info@supplynet.com
Internet: http://www.thesupplynet.com