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Appendix D Troubleshooting and Common Questions
Serial Hardware and Software for Windows D-10 ni.com
Diagnostic Utility Does Not Show All Installed Ports
If the diagnostic utility does not show all the ports you installed, complete
the following steps:
1. Verify the hardware resources, as follows:
a. In the Device Manager tab, under Multi-function adapters,
double-click on a serial board.
b. If a serial board is missing from the Multi-function adapters list,
reinstall the hardware and software. For instructions on how to do
so, refer to the installation and verification chapter for your
hardware platform.
c. ClickontheResources tab. If the resources were assigned
properly, the Resources tab shows which resources are assigned
to your serial ports.
d. Check the hardware resources. If they are in conflict, refer to the
previous section, Troubleshooting Diagnostic Messages.
2. In some versions of Windows Me/9x, in the Device Manager, the
Drivertab shows information about theinstalled driver.Make sure that
the National Instruments serial driver is installed for the port.
If the serial driver is a Microsoft driver, reinstall the NI-Serial
software. For instructions on how to do so, refer to the installation and
verification chapter for your hardware platform.
3. Physically make sure the correct number of boards/ports are installed.
Address Test Failed
If the
address test failed, Interrupt test cannot be
performed
error message appears, you might have an address conflict
with legacy boards in your system. To solve this problem, change the base
addresses assigned to your legacy boards and refer to the Resolving
Resource Conflicts with Legacy Boards section later in this appendix.
Interrupt Test Failed
If the
Interrupt test failed
error message appears, you might have
an IRQ conflict with legacy boards in your system. To solve this problem,
change the IRQ level assigned to your legacy boards and refer to the next
section, Resolving Resource Conflicts with Legacy Boards.