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Troubleshooting 8-21
Problems with NEC EXPRESSBUILDER
When the server is not booted from the NEC EXPRESSBUILDER CD-ROM, check the following:
T Did you set the NEC EXPRESSBUILDER during POST and restart the server?
→ If you do not set the NEC EXPRESSBUILDER during POST and restart the
server, an error message will appear or the OS will boot.
T Is BIOS configuration correct?
→ The boot device order may be specified with the BIOS SETUP utility of the server.
Use the BIOS Setup utility to change the boot device order to boot the system
from the DVD-ROM drive first.
<Menu to check: [Boot]>
T Is an error message appeared?
→ When an error occurs while the NEC EXPRESSBUILDER is in progress, the
following message appears. After this message appears, check the error and take
the appropriate corrective action according to the message listed in the table
below.
Message Cause and Remedy
This machine is not supported. This NEC EXPRESSBUILDER version is not
designed for this server. Execute the NEC
EXPRESSBUILDER on the compliant server.
Hard disk access error
The hard disk drive is not connected or it is
failed.
Check whether the hard disk drive is correctly
connected.
NvRAM access error An access to the nonvolatile memory
(NvRAM) is not acceptable.
The system-specific information
does not exist on the baseboard.
Please restore the backup data
or write the data by using
[System Information
Management] of the Off-line
Maintenance Utility. Only the
authorized personnel are allowed
to do this operation.
The system-specific information can't be
acquired in the mother board exchange and
so on.