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Understanding Media Jam Status Messages
73
Media Path with Optional Duplex Unit
Understanding the printer’s media path will help you locate media jams. The
media tray is located at the bottom front of the printer. The media is picked
from the tray (shown as the number 1 on the diagram), passed under the
transfer drum (2), passed through the fuser (3), fed into the duplex unit (4, 5)
where the media undergoes a change in direction (6), cycles through the
transfer drum and fuser again (7, 8), and is delivered via the paper exit unit to
the output tray, which is the top of the printer (9). Access to the media path, in
case of a media jam is through the duplex unit’s and the printer’s rear covers.
5"
Since several sheets are cycling through the printer/duplex unit at the
same time, recovering from a media jam may require the removal of
more than one sheet.
Understanding Media Jam Status Messages
When a jam occurs, the message window on the control panel displays one
of four messages: MISFEED JAM, INNER JAM, OUTER JAM, DRUM JAM,
or DUPLEX JAM. Frequent jams in any area indicate that area should be
1
Transfer
drum
2
Fuser
7
Side view
Upper
Front
Output
tray
3
Duplex unit’s top
cover
Lower rear assembly
1
9
tray
Optional
tray
OPC belt
8
5
6
4