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Hardware Manual for the Model CG814WG Wireless Cable Modem Gateway
Troubleshooting A-1
Appendix A
Troubleshooting
This chapter gives information about troubleshooting your CG814WG Wireless Cable Modem
Gateway. For the common problems listed, go to the section indicated.
• Is the gateway on?
• Have I connected the gateway correctly?
Go to “Basic Functions” on page A-1.
• I can’t access the gateway’s configuration with my browser.
Go to “Troubleshooting the ISP Connection” on page A-3.
• I’ve configured the gateway but I can’t access the Internet.
Go to “Troubleshooting the ISP Connection” on page A-3.
• I can’t remember the gateway’s configuration password.
• I want to clear the configuration and start over again.
Go to “Erasing the Current/Restoring the Factory Configuration” on page A-5.
Basic Functions
After you turn on power to the gateway, the following sequence of events should occur:
1. When power is first applied, verify that the Power LED is on.
2. Verify that the numbered ethernet LEDs come on momentarily.
3. After approximately 30 seconds, verify that:
– The Local port Link LEDs are lit for any local ports that are connected.
– The Test LED is not lit.