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Hardware Manual for the Model CG814WG Wireless Cable Modem Gateway
C-10 Configuring Wireless Security in Windows XP
Basic Troubleshooting Tips
If you have problems connected to your wireless network, try the tips below.
Also, for problems with accessing network resources, the Windows software might not be installed
and configured properly on your computers. Please refer to Windows documentation for
instructions on these options.
Symptom Cause Solution
The PC Card
LINK LED is
not lit.
The wireless
adapter is not
inserted into the
slot properly or its
software is not
loaded.
Remove and reinsert the wireless adapter.
Check the Windows device manager to see if the PC
Card is recognized and enabled. Reload the wireless
adapter software, if necessary.
Try to install the wireless adapter in a different
CardBus slot on your system if one is available.
The LINK LED
is blinking
repeatedly.
The wireless
adapter is
attempting to
connect to access
point but cannot
connect.
The access point may not be powered on. Or, the
access point and the PC card are not configured with
the same wireless parameters. Check the SSID and
WEP settings.
I can connect to
an access point,
but I cannot
connect to other
computers on
the network or
the Internet.
This could be a
physical layer
problem or a
network
configuration
problem.
Check to make sure that the access point is physically
connected to the Ethernet network.
Make sure that the IP addresses and the Windows
networking parameters are all configured correctly.
Restart the cable or DSL modem, router, access point,
and notebook PC.