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Hardware and Internet Setup
9
CM500 High Speed Cable Modem
Contact Your Cable Internet Provider and Set Up Your Internet
Service
You must contact your Internet service provider (ISP) and tell them that you are using the
cable modem.
To set up your Internet connection:
1. Contact your cable Internet provider
.
a. Check with your cable Internet provider to confirm that this cable modem is allowed
on your cable network.
This cable modem might not be compatible with certain cable networks.
b. If this cable modem is allowed on your cable network, inform your cable Internet
provider that you are installing a new cable modem that you bought from a retail
store.
c. Provide your cable Internet provider with the cable modem’
s model number, which is
CM500.
You can also visit your cable ISP’s website and follow the onscreen instructions to set up
your Internet service.
Cable Internet Provider Contact Information
Cablevision Telephone number depends on your region.
http://www.cablevision.com
https://install.optimum.com/JointInstall/
Comcast Xfinity 1-800-XFINITY (1-800-934-6489)
http://www.comcast.com/activate
For information about Xfinity, see Set Up Your Internet Service
with Comcast Xfinity on page 10.
Mediacom 1-844-2SIMPLE (1-844-274-6753)
https://maestro.mediacomcc.com/walledgarden/page/login.jsp
Time Warner Cable 1-800-892-2253
https://elb02.activatemymodem.com/authentication
Note: Your cable Internet provider’s contact information might change. You
can also find the contact number in your monthly Internet service
billing statement.
2. When asked, provide the cable modem’
s serial number and MAC address on the product
label.
3. W
ait for your cable ISP to confirm that your cable modem is active.