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Reference Manual for the Model DG824M Wireless ADSL Modem Gateway
7-6 Troubleshooting
• Your ISP may check for your PC's host name.
Assign the PC Host Name of your ISP account to the gateway in the browser-based Setup
Wizard.
• Your ISP only allows one Ethernet MAC address to connect to Internet, and may check for
your PC’s MAC address. In this case:
Inform your ISP that you have bought a new network device, and ask them to use the
gateway’s MAC address.
OR
Configure your gateway to spoof your PC’s MAC address. This can be done in the Basic
Settings menu. Refer to “Manually Configuring Your Internet Connection“ on page 2-17.
Troubleshooting PPPoE or PPPoA
The PPPoA or PPPoA connection can be debugged as follows:
1. Access the Main Menu of the gateways configuration at http://192.168.0.1.
2. Under the Maintenance heading, click the “Show WAN Status” button.
3. If all of the steps indicate “OK” then your PPPoE or PPPoA connection is up and working.
4. If any of the steps indicates “Failed”, you can attempt to reconnect by clicking “Connect”. The
gateway will continue to attempt to connect indefinitely.
If you cannot connect after several minutes, you may be using an incorrect Service Name, User
Name or Password. There also may be a provisioning problem with your ISP.
Troubleshooting Internet Browsing
If your gateway can obtain an IP address but your PC is unable to load any web pages from the
Internet:
• Your PC may not recognize any DNS server addresses.
Note: Unless you connect manually, the gateway will not authenticate using PPPoE or
PPPoA until data is transmitted to the network.