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Troubleshooting 7-1
Chapter 7
Troubleshooting
This chapter gives information about troubleshooting your DG824M Wireless ADSL Modem
Gateway. After each problem description, instructions are provided to help you diagnose and solve
the problem. For the common problems listed, go to the section indicated.
• Is the gateway on?
• Have I connected the gateway correctly?
Go to “Basic Functioning“ on page 7-1.
• I can’t access the gateway’s configuration with my browser.
Go to “Troubleshooting the Web Configuration Interface“ on page 7-3.
• I’ve configured the gateway but I can’t access the Internet.
Go to “Troubleshooting the ISP Connection“ on page 7-4.
• I can’t remember the gateway’s configuration password.
• I want to clear the configuration and start over again.
Go to “Restoring the Default Configuration and Password“ on page 7-9.
Basic Functioning
After you turn on power to the gateway, the following sequence of events should occur:
1. When power is first applied, verify that the Power LED is on.
2. Verify that the Test LED lights within a few seconds, indicating that the self-test
procedure is running.
3. After approximately 10 seconds, verify that:
a. The Test LED is not lit.