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Installation Guide for Customer Self Install, Windows 9x/ME/NT/2000/Mac Page 34
2002 MegaPath Networks Inc. All rights reserved.
Troubleshooting
The Power, Ethernet , and DSL lights (labeled on the face of the router) should all turn solid green within
two minutes after the unit is turned on.
If the Power light does not turn solid green (it is also fine if it occasionally flashes amber), check your power
cable. Are you connected to a live electrical outlet? Are all of the connections secure?
If the Ethernet light does not turn solid green (it is also fine if it occasionally flashes amber), check your
Ethernet connections. Are they secure? Is the PC turned on?
If the DSL light does not turn solid green:
o Verify that you are installing your DSL equipment AFTER the “Phone Company Commit Date”
given to you during the provisioning of your DSL Internet Service.
o Verify that the telephone line running from the rear of the router is connected directly into the
telephone jack or into the side of the in-line filter labeled ADSL HPN.
o Try another telephone jack in your home.
o Turn off the router, reboot the computer, turn the router back on and wait for two minutes.
o If none of these steps cause the DSL light to turn green, please contact MegaPath Networks at
1-877-611-6342.
Warranty On Routers
We do not directly warrant the router or other so-called Customer Premise Equipment (CPE) that you
purchase from us. Instead you do receive the original manufacturer's warranty on such equipment. If your
router does fail, our Technical Support staff will be glad to assist you in getting it repaired or replaced,
whether in or out of warranty.