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UPS/400 . . . an IBM AS/400 UPS power monitoring system . . .
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PRODUCT WARRANTY AND SUPPORT
This section contains important warranty and product support information. Please read it carefully.
PRODUCT SUPPORT
:
UPS/400 has been thoroughly tested and comes with online help text as well as user documentation.
Displays are simple to understand and use. However, if you have any problems using UPS/400, we
recommend the following steps:
1. Review the documentation and help text provided by UPS/400, which contains answers to a
majority of questions that might arise.
2. Have job logs, error messages (first and second levels), screen prints, etc. available to discuss
with an PBS technical support representative
3. Call an PBS product support representative at the number show at the front of this manual.
PHONE SUPPORT:
Call PBS technical support between the hours of 7:30 a.m. and 5:30 p.m. CST five days a week for
questions or problems you may be having. We will be happy to answer them. If the problem is of a critical
nature, our 24-hour answering service can reach us at all hours.
Please have ready any material pertaining to your questions (job logs/printouts to refer to, displays, etc.).
This makes it easier for our product support analyst to understand the problem and assist you promptly.
PRODUCT WARRANTY AND MAINTENANCE:
PBS warrants that UPS/400 software will be free of defects for 90-days after software installation. Product
technical phone support and replacement materials will be provided during this period at no charge.
Annual maintenance agreements may be purchased at published rates by licensed users for ongoing
UPS/400 support after the initial 90-day free warranty period. Payment of this fee entitles you to continuing
technical support, product enhancements, problem corrections, OS/400 release compatibility, and new
releases of UPS/400.