Filter
Top Products
ADSL2+ Wireless N150 Modem Router User Guide YML14WN
54 www.netcomm.com.au
LAN Interface
I cannot access the NB14WN from the LAN or ping any computer on the LAN.
STEPS CORRECTIVE ACTION
1 Check the Ethernet LEDs on the front panel. A LAN LED should be on if the port is
connected to a computer or hub.
2 Make sure that the IP address and the subnet mask of the NB14WN and your
computer(s) are on the same subnet.
WAN Interface
Initialization of the ADSL connection failed.
STEPS CORRECTIVE ACTION
1 Check the cable connections between the ADSL port and the wall jack. The DSL LEDs
on the front panel of the device should be on.
2 Check that your VPI, VCI, type of encapsulation and type of multiplexing settings are
the same as what you collected from your telephone company and ISP.
3 Restart your device. If you still have problems, you may need to verify your VPI, VCI,
type of encapsulation and type of multiplexing settings with the telephone company
and ISP.
I cannot get a WAN IP address from the ISP.
STEPS CORRECTIVE ACTION
1 The ISP provides the WAN IP address after authenticating you. Authentication may be
through the user name and password, the MAC address or the host name.
2 The username and password apply to PPPoE and PPoA encapsulation only. Make
sure that you have entered the correct Service Type, User Name and Password (be
sure to use the correct casing).
Internet Access
I cannot access the Internet.
STEPS CORRECTIVE ACTION
1 Make sure the NB14WN is turned on and connected to the network.
2 Verify your WAN settings.
3 Make sure you entered the correct user name and password.
Internet connection disconnects.
STEPS CORRECTIVE ACTION
1 Check the schedule rules.
2 If you use PPPoA or PPPoE encapsulation, check the idle time-out setting.
3 Contact your ISP.
Remote Node Connection
I cannot connect to a remote node or ISP.
STEPS CORRECTIVE ACTION
1 Check WAN screen to verify that the username and password are entered properly.
2 Verify your login name and password for the remote node.
3 If these steps fail, you may need to verify your login and password with your ISP.