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24 CallPilot resource configuration
Table 10
LD 23 - Configuring Automatic Call Distribution
Prompt Response Notes
REQ NEW
TYPE ACD
CUST
xx
Customer number for CallPilot.
ACDN
xxxx
This is the ACD DN the agents
point at.
MWC NO
MAXP
xxxx
Maximum number of agent
channels.
CALP POS
IVR YES
ALOG YES
4
To exit the over lay, enter ****.
—End—
Configuring the DFDN (LD 23)
Before you configure the CDN queue, define the default ACD DN to be
referenced in the CDN. During normal operation, the CDN is in control
mode, and callers are queued to be routed and then answered by CallPilot
services. Under error conditions (for example, if the AML link is down), the
CDN operates in default mode and calls are routed to the default ACD DN
defined for the CDN.
This procedure describes how to set up the default ACD DN so that these
calls are handled by the attendant. For the attendant to process incoming
calls to CallPilot when the CDN is in default mode, define a dummy ACD DN
and set it to night call forward to the attendant.
Step Action
1
Connect to the PBX.
2
Enter LD 23.
3
Enter the appropriate values as described in the following table.
For prompts not listed in the following table, press Enter to accept
the default.
Nortel CallPilot
Quickstart Guide
NN44200-313 01.02 Standard
5.0 19 May 2008
Copyright © 2007-2008, Nortel Networks
.