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8 ML3320/21
Troubleshooting
Problem: Nothing happens when I turn on the printer.
Solution: Check the power cable connection and power
outlet to your printer. If you are using a power
strip, make sure it is turned on, and that the fuse
has not blown nor the circuit breaker tripped.
Problem: The printer does not print when data is sent.
Solutions:(1) Is the SEL light on? If not, press the SEL key.
(2) Check that the interface cable is securely
connected to both the printer and the computer.
(3) If you have the optional serial interface board
installed, check to be sure that it is firmly
seated in the printer.
Problem: I'm getting strange symbols, incorrect fonts, etc.,
when I try to print a document.
Solution: (1) Check to be sure that the printer driver you
have selected in your software matches the
printer emulation. (Press SHIFT and SEL
keys, then press GROUP key: this will print a
line showing the emulation you have selected.)
(2) If you have embedded any printer commands
in your software, check to be sure that you
entered them correctly.
Problem: I've installed a new ribbon and the printing is
smeared and streaked.
Solution: The ribbon shield is either loose or missing.
Remove the ribbon cartridge and check the clear
plastic ribbon shield: if it's loose, secure it in place,
if it is missing, find it and reinstall it.
3320hlp3.pm6 13/03/96, 16:008