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➥38 OKIPAGE
10i
User’s Guide
Problem Solving 4
Symptom: Page prints all black.
Problem: Damaged image drum cartridge causes repetitive
marks every 1.6 inches due to surface nicks and
scratches.
Solution: Install new image drum cartridge.
Symptom: Vertical white streaking or faint areas on page.
Problem: Toner is low and does not distribute properly or the
drum is worn out.
Solution: Replace toner cartridge. Check drum and replace the
drum, if necessary. Contact service.
Problem: LED array dirty.
Solution: Clean LED array. (See Section 3)
Symptom: Vertical black lines.
Problem: Scratched image drum.
Solution: Replace the image drum cartridge.
Problem: Hardware problem.
Solution: Contact service.
Symptom: Fuzzy print
Problem: Dirty LED array.
Solution: Clean LED array.
Symptom: Distorted print
Problem: Paper path, lamp assembly, or fusing unit problem.
Solution: Generate Cleaning Page. Contact service.
Symptom: Faded print after installation.
Problem: Toner cartridge is not correctly installed.
Solution: Install toner cartridge correctly.
Symptom: Smeared or blotched print.
Problem: Dirty or defective fuser assembly or other hardware
problem.
Solution: Generate Cleaning Page. Contact service.
Symptom: Printed page is light or blurred.
Problem: Is toner low?
Solution: Replace toner cartridge.
Problem: Is paper meant for laser printers?
Solution: Use recommended paper.
Problem: LED array is dirty.
Solution: Clean LED array.
Symptom: Bold characters and dark lines are smeared.
Problem: Toner is low.
Solution: Install new toner cartridge.
Symptom: Print is darker than usual.
Problem: Darkness setting is too high.
Solution: Change darkness setting in the printer menu.
Symptom: Pages curl excessively
Problem: Printing on wrong side of paper. High humidity.
Solution: Turn paper over in tray. Note arrow on paper package.
Install paper print side down in tray.
Problem: Moisture in paper. Improper storage.
Solution: Avoid storing paper in areas of excessive temperature
changes and humidity.
Problem: High Humidity.
Solution: Recommended operating humidity: 20-80%