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Check the following items when the printer does not operate as it should or a problem occurs during operation.
Problem Cause Corrective Action
Power does not
come on
Unable to print from
a card
Unable to print from
PC
Unable to print
correctly
• The power cord may not be plugged
in.
• There may be a problem with the
power outlet.
• The inserted card may not be able to
be read.
• There may be no image data on the
card.
• The card may be damaged.
• The interface cable may be
disconnected.
• The specifications of the interface
cable may not be correct.
• The input mode may be set
incorrectly.
• The printer driver may not be installed
or incorrect.
• There may be something wrong with
the image data.
• The ink ribbon may not be installed
properly.
• The cause may be the settings for
filter, color tone or paper orientation.
• The printing head may be soiled.
• Turn off the printer power and check
the plug of the power cord.
• Try plugging in the power cord of
another electrical appliance and check
if it operates properly when plugged
into that power outlet.
• Check if the card is inserted properly.
• Check whether the card contains
image data.
• Check for soiling of the card contacts
and the use of the card.
• Check the connection of the interface
cable.
• Check whether USB cable is being
used.
• Check the connection method (USB)
and input mode.
• Check whether the printer driver is
installed correctly. Try re-installing as
necessary.
• Check the image data with a digital
camera, PC, etc.
• Check the installation of the ink
ribbon and ink cassette.
• Check each setting.
• Clean the printing head (refer to page
153).
Troubleshooting
●When a Problem Occurs