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22 - OPTICON OPL972X/CRD972X
4 TROUBLE SHOOTING
This chapter contains information on solving
problems you may encounter when using the
barcode data collector and/or cradle. If problems
occur, first carry out some general checks, before
verifying the problem with the descriptions in this
chapter.
General checks:
• Make sure the product is installed properly.
• Check the power supply of all devices
• Is the reading window of the product clean?
• Are the bar code labels damaged?
• Check if the error also occurs with other bar code
labels.
Product does not operate:
• Check if the battery requires charging.
If you can not solve the problem:
If the equipment still does not work after these
checks have been performed, please verify if one
of the problems described in this chapter applies to
the problem you have with the scanner.
4.1 COMMUNICATION MALFUNCTIONING
No communication from the cradle to the
device, or data is corrupted.
? Power indicator of the cradle is not red.
• Check the connection of the power supply to the
cradle.
• Check if the mains socket has power.
? No data transmitted, or corrupted data.
• Check if the interface cable is undamaged, and
properly connected to the cradle and the host
computer.
• Check the COM port and baud rate settings, and
try again.
4