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CCA Overview and Requirements ■ Software Requirements
Contact Center Anywhere Installation Guide Version 8.1 9
Table 2. Software Requirements
Item Requirement
Operating system One of the following operating system versions:
■ Microsoft Windows 2000 Server
■ Microsoft Windows 2003 Server(32-bit)
■ Sun Solaris 9 (32-bit or 64-bit)
■ Sun Solaris 10 (5.10)
■ Red Hat Enterprise Linux AS4 for x86
Database server One of the following database servers:
■ Microsoft SQL Server 2000 Service Pack 3
■ Oracle 9i Database Server
■ Oracle 10g Database Server
Web server One of the following Web servers:
■ Oracle Application Server 10g Release 3.
■ BEA WebLogic 8.1 Service Pack 5.
Client Web browser One of the following Web browser:
■ Microsoft Internet Explorer 6.
■ Microsoft Internet Explorer 7.
Others The following softwares must be installed:
■ Sun Java JDK 1.4.2_13 installed on Web server.
■ Sun Java JRE 1.5.0 Update 10 installed on client PC, where Web
browser is launches CCA.
■ FTP server: The FTP server hosts all voicemails, quality recordings,
agent and supervisor recordings, faxes, and so on. Typically, this
server is a separate physical file server with plenty of disk space.
Optional tools ■ A media player on client PC to listen to voice mails, recordings, and son
on.
■ A sound recorder to record prompts.
■ Adobe Acrobat to view advanced reports.
■ SNMP client to receive traps generated by CCA SNMP agent.
■ Converter for wav-to-mp3 installed on the same host with FTP server
to run MP3 server.