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Installing CCA Server Components ■ Configuring CCA Resources
Contact Center Anywhere Installation Guide Version 8.1 31
9 From the VoIP Detail dialog box, complete the fields. Table 8 describes some of the fields.
Configuring the Redirect Server Resource
The Redirect Server is used to route calls to multiple call centers for load balancing. You can specify
that all inbound calls are to be directed to a specific set of call centers.
To configure Redirect Server
1
From Network Manager, choose Redirect Server as the resource to modify.
2 From the Resources menu, choose Modify Resource.
3 From the Resource Information dialog box, click Advanced.
Table 8. VoIP Interface Configuration
Field Comments
Name Specify what you are installing. For example, gateway or agent channels.
Interface Options are SipGateway, Sip, H323Gateway, and H323. Specify what you
are installing, and what your gateway is passing to you.
Number of
Channels
Set this value to the number of channels the call center plans to use. The
number cannot exceed 120 channels for each server, and includes the
agent channels.
Gateway IP
Address
Address of the gateway that is sending the calls.
Gateway Type Options are Unknown, Audio codes, Quintum, Cisco.
Default DNIS The DNIS that is sent if a DNIS is not received from a project.
Sip Port 5060
Enable Takeback If this option is enabled, it prevents a call that is transferred out of
system from tying up a line. This service must be enabled with your
carrier.
Outbound Select the check box if the call center allows outbound calling.
Predictive Select this check box if the call center allows predictive calling.
PBX Select this check box to allow the call center to act as a PBX.