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Contact Center Anywhere Installation Guide Version 8.1
CCA Overview and Requirements
■ CCA Installation Overview
10
CCA Installation Overview
The CCA installation process consists of following phases:
Installing Required Software
Before installing CCA, make sure that all required software listed in “Software Requirements” on
page 8 section are installed. Table 3 provides reference links to some softwares required by CCA.
Configuring Database for CCA
Chapter 3 describes how to create database or upgrade an existing database for CCA.
Installing CCA Server Components
Chapter 4 describes how to install and configure all server resources (reside at Tier Three) needed
by CCA.
Configuring Web Server
Chapter 5 describes how to deploy CCA Web applications on WebLogic 8.1 SP5 and Oracle Application
Server 10g Release 3.
Getting Started With CCA
Chapter 6 describes how to launch and verify a successful installation.
Table 3. Some Required Software Reference Links
Software Reference Link
Microsoft SQL Server 2000 http://support.microsoft.com/kb/303747
Oracle 9i Database http://www.oracle.com/technology/documentation/
oracle9i.html
Oracle 10g Database http://www.oracle.com/technology/pub/articles/
smiley_10gdb_install.html
WebLogic 8.1 http://e-docs.bea.com/platform/docs81/install/index.html
Oracle 10g Application Server http://www.oracle.com/technology/pub/articles/smiley-
as10gr3-install.html