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To request warranty service, you must contact OutBack Technical Services at (360) 435-6030
or support@outbackpower.com within the e ective warranty period. If warranty service is
required, OutBack will issue a Return Material Authorization (RMA) number. A request for an
RMA number requires all of the following information:
1. Proof-of-purchase in the form of a copy of the original Product purchase invoice or receipt
con rming the Product model number and serial number;
2. Description of the problem; and
3. Shipping address for the repaired or replacement equipment.
After receiving the RMA number, pack the Product(s) authorized for return, along with a copy
of the original purchase invoice and warranty certi cate, in the original Product shipping
container(s) or packaging providing equivalent protection and mark the outside clearly with
the RMA number. The sender must prepay all shipping charges, and insure the shipment, or
accept the risk of loss or damage during shipment. OutBack is not responsible for shipping
damage caused by improperly packaged Products, the repairs this damage might require, or
the costs of these repairs. If, upon receipt of the Product, OutBack determines the Product is
defective and that the defect is covered under the terms of this Warranty, OutBack will then
and only then ship a repaired or replacement Product to the purchaser freight prepaid, non-
expedited, using a carrier of OutBack’s choice within the continental United States, where
applicable
Shipments to other locations will be made freight collect. The warranty period of any repaired
or replacement Product is twelve (12) months from the date of shipment from OutBack, or the
remainder of the initial warranty term, which ever is greater.
THIS LIMITED WARRANTY IS THE EXCLUSIVE WARRANTY APPLICABLE TO OUTBACK
PRODUCTS. OUTBACK EXPRESSLY DISCLAIMS ANY OTHER EXPRESS OR IMPLIED WARRANTIES
OF ITS PRODUCTS, INCLUDING BUT NOT LIMITED TO ANY IMPLIED WARRANTIES OF
MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. OUTBACK ALSO EXPRESSLY
LIMITS ITS LIABILITY IN THE EVENT OF A PRODUCT DEFECT TO REPAIR OR REPLACEMENT IN
ACCORDANCE WITH THE TERMS OF THIS LIMITED WARRANTY AND EXCLUDES ALL LIABILITY
FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES, INCLUDING WITHOUT LIMITATION ANY
LIABILITY FOR PRODUCTS NOT BEING AVAILABLE FOR USE OR LOST REVENUES OR PROFITS,
EVEN IF IT IS MADE AWARE OF SUCH POTENTIAL DAMAGES. SOME STATES (OR JURISDICTIONS)
MAY NOT ALLOW THE EXCLUSION OR LIMITATION OF WARRANTIES OR DAMAGES, SO THE
ABOVE EXCLUSIONS OR LIMITATIONS MAY NOT APPLY TO YOU.
Revision.2007-08-29