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PROBLEM SOLVING
PROBLEM
SOLVING
145
Information Codes
When something unusual occurs, the display may show one of the Information Codes listed below. These will
help you to identify and correct the problem.
Info.
Code
Meaning Action Page
400 During initial handshake, receiving station did not
respond or communication error occurred.
1. Check with the other party.
2. Reload the document(s) and send again.
--
401 Remote station required a Receiving Password to
receive the original.
Remote station does not have Confidential Mailbox.
Check the remote station. --
402 During initial handshake, communication error
occurred.
Reload the document(s) and send again. --
403 No polling capability at the remote side. Ask remote side to set "POLLED=ON". --
404/405 During initial handshake, communication error
occurred.
Reload the document(s) and send again. --
406 Transmission Password does not match.
Receiving Password does not match.
Received from an unauthorized station in Selective
Reception mode.
Check the password or the telephone number
in One-Touch or Abbreviated No. Station.
109
111
112
407 No confirmation from the receiving station for the
previous page sent.
Wait a few minutes and send again. --
408/409 Remote side confirmation of previous page is illegible. Wait a few minutes and send again. --
410 Communication aborted on the transmitting side. Check with the other party. --
411 Polling password does not match. Check the polling password. 73
412 No data from the transmitting side. Check with the other party. --
414 Polling password does not match. Check the polling password. 73
415 Polling transmission error. Check the polling password. 73
416/417
418/419
Received data has too many errors. Check with the other party. --
420/421 Machine goes to receiving mode, but receives no
command from the transmitting side.
1. Remote side misdial.
2. Check with the other party.
--
422/427 Interface is incompatible. Check with the other party. --
430/434 Communication error occurred while receiving. Check with the other party. --
436/490 Received data has too many errors. Check with the other party. --
456 • Unit received a confidential document or was
requested to be polled of a confidential document
under any of following conditions.
1) Not enough space in memory to receive the
confidential document.
2) Confidential Mailbox is full.
3) While printing received document(s).
• Unit was requested to relay a document.
1. Print a File List and check the contents.
2. Wait until unit finishes printing.
85
492/493
494
Communication error occurred while receiving. Check with the other party. --
495 Telephone line disconnected. Check with the other party. --
Continued on the next page...
Troubleshooting