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Troubleshooting
133
Information Codes
Problem Solving
412 No data from the transmitting side. Check with the other party. --
414/504 Polling password does not match. Check the polling password. 73
415/505 Polling transmission error. Check the polling password. 73
416/417
418
Received data has too many errors. Check with the other party. --
420/421 Machine goes to receiving mode, but receives no
command from the transmitting side.
1. Remote side misdial.
2. Check with the other party.
--
422/427 Interface is incompatible. Check with the other party. --
434 Communication error occurred while receiving. Check with the other party. --
436/490 Received data has too many errors. Check with the other party. --
456 • Unit received a confidential document, or was
requested to be polled of a confidential document
under any of following conditions.
1. Not enough space in memory to receive the
confidential document.
2. Confidential Mailbox is full.
3. While printing received document.
• Unit was requested to relay a document.
1. Print a File List, and check the contents.
2. Wait until unit finishes printing.
82
490 (See Info. Code 436 above) --
493/494 Communication error occurred while receiving. Check with the other party. --
495 Telephone line disconnected. Check with the other party. --
501/502 Communication error occurred using the internal V.34
Modem.
Check with the other party. --
504 (See Info. Code 414 above) --
505 (See Info. Code 415 above) --
540/541
542/543
544
Communication error occurred while transmitting. 1. Reload the document and send again.
2. Check with the other party.
--
550 Telephone line disconnected. Check with the other party. --
553/554
555
Communication error occurred while receiving. Check with the other party. --
580 Sub-address transmission to a unit that has no Sub-
address function.
Check the remote station. 113
581 Sub-address Password transmission to a unit that has
no Password Sub-address function.
Check the remote station. 113
623 No document loaded on the ADF. Reload the document and, send again. --
630 Redial was not successful due to a busy line. Reload the document and, send again. --
631 During dialing, STOP was pressed. Reload the document and, send again. --
634 Redial was not successful due to no response from
the called station
, or wrong number dialed.
Note: If busy tone was not detected, the machine will
only redial once.
Check the telephone number and, send again. --
638 Power failure occurred during the communication. Check the power cord, and plug. 22
800/816
825
Unit was requested to relay a document, or
Confidential Communication but has no capability.
Check with the other party. --
Info.
Code
Meaning Action Page
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