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For fax advantage assistance, call 1-800-435-7329.
63
When a function does not work, check here
before requesting help!
General
Problem
I cannot make and receive
calls.
I cannot make calls.
The unit does not work.
The unit does not ring.
The other party complains
they only hear a fax tone and
cannot talk.
The button
does not function properly.
The receive mode does not
function properly.
During programming, I cannot
enter the code or ID number.
The unit beeps.
REDIAL/PAUSE
●
The power cord or telephone line cord is not connected.
Check the connections (p. 16).
●
If you used a splitter to connect the unit, remove the
splitter and connect the unit to the wall jack directly. If the
unit operates properly, check the splitter.
●
The dialing mode setting is wrong. Change the setting of
feature #13 (p. 54).
●
Disconnect the unit from the telephone line and connect
the line to a known working telephone. If the working
telephone operates properly, contact our service personnel
to have the unit repaired. If the working telephone does not
operate properly, contact your telephone company.
●
The ringer volume is set to off. Adjust it (p. 21).
●
FAX ONLY mode is set. Tell the other party the number is
only used for faxes.
●
Change to TEL mode (p. 42) or TEL/FAX mode (p. 46).
●
If this button is pressed during dialing, a pause will be
inserted. If pressed immediately after a dial tone is
obtained, the last number dialed will be redialed.
●
A Distinctive Ring pattern of feature #31 is set (p. 56).
●
TEL/FAX mode is set (p. 46, 47).
●
All or part of the numbers are the same. Change the code
or ID number of features #12 (p. 54), #41 and #49 (p. 57).
●
Recording paper has run out. Press to stop the
beeps and install paper.
STOP
Cause & solution
Operations