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WR1500 4-Port Wireless DSL/Cable Router WR1500 4-Port Wireless DSL/Cable Router
®
28
Appendix 2 - Troubleshooting the WR1500 Initial
Setup and Installation - Continued
Problems with the Password
Troubleshooting the Password
PROBLEM
PROBLEM
CORRECTIVE ACTION
CORRECTIVE ACTION
I cannot access the
WR1500 Wireless
Router.
The
Password
and
User name
fi elds are
fi elds are
case-sensitive. Make sure that you enter the
correct password and username using the
proper casing.
proper casing.
Use the
RESET
RESET
button on the side panel of the
button on the side panel of the
WR1500 Wireless Router to restore the factory
default confi guration fi le (hold this button in for
more than fi ve seconds). This will restore all of
the factory defaults including the password.
Problems with the Ethernet Interface
Troubleshooting the Ethernet Interface
PROBLEM
PROBLEM
CORRECTIVE ACTION
CORRECTIVE ACTION
I cannot access
the WR1500
Wireless Router
from the Ethernet
If all of the
If all of the
LAN
LED’s on the front panel
LED’s on the front panel
are off, check the Ethernet cable connection
between your WR1500 Wireless Router and
the computer connected to the
LAN
port.
Check for faulty Ethernet cables. Make sure
the computer’s Ethernet adapter is installed
and working properly or
Verify that the IP addresses and the subnet
masks of the WR1500 Wireless Router and
masks of the WR1500 Wireless Router and
the computer are on the same subnet.
I cannot ping any
computer on the
LAN.
If all of the
If all of the
LAN
LED’s on the front panel
LED’s on the front panel
are off, check the Ethernet cable connection
between your WR1500 Wireless Router and
the computer connected to the
LAN
port.
Verify that the IP addresses and the subnet
masks of the WR1500 Wireless Router and the
computers are on the same subnet.
Continued next page