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10. Push on the exit cover firmly to close it. Both latches will click into place.
11. Close the cover and printhead assembly.
12. Turn on the printer and press Feed/Cut several times to feed at least three
labels/tags to properly position the supply and the ribbon. Resend your format,
batch, and check digit packets.
Troubleshooting
This section provides solutions to minor printing problems.
Problem Action
Error message appears
during startup
Turn OFF the printer, wait fifteen seconds and
then turn ON the printer. Call Service if the error
message reappears.
Does not print.
Check supply.
Check ribbon.
Send a corrected format and batch packet.
Does not feed. Set wide/narrow knobs correctly.
Partially printed data.
Clean the printhead.
Send a corrected format packet.
Printing shadows or
smears.
Clean the printhead.
Change supply.
Check ribbon.
Light Printing.
Change supply.
Adjust the print contrast.
Check wide/narrow knobs.
Check ribbon.
Heavy Printing.
Clean the printhead.
Change supply. Adjust the print contrast.
Check wide/narrow knobs.
Check ribbon.
Voids in printing.
Clean the printhead.
Change supply type.
Check ribbon.
Serial bar codes do not
scan.
Leave printhead unlatched when not in use.
Use a print speed of 2.5 IPS.
Adjust the print contrast.
Backing paper is wrapped
around platen or peel
roller.
Carefully remove the backing paper. Make sure
the backing paper tears at the saw-toothed tear
edge when using backfeed and peel mode.