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Monarch® Barcode Product Limited Warranty
Thank you for purchasing a Monarch® barcode product. Monarch warrants that your
product will be free from defects in material and workmanship for a period of one (1)
year from the date of shipment by Monarch. Please read this warranty very carefully.
THIS WARRANTY IS A LIMITED WARRANTY AND IS IN LIEU OF AND EXCLUDES
ALL OTHER WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING
MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. THREE (3)
YEAR EXTENDED WARRANTIES ARE AVAILABLE AND CAN BE QUOTED AT THE
TIME OF PRINTER PURCHASE.
Warranty Period - The limited warranty starts on the day the product is shipped from
Monarch and ends after a period of one (1) year or when the product’s life has been
exceeded, whichever occurs first.
Parts and Labor - Monarch will provide new or remanufactured parts and labor, free
of charge, to correct defects in material and workmanship for the product(s) covered
by the limited warranty during the warranty period. This limited warranty is a depot
warranty only.
Shipping - The customer is responsible for inbound transportation charges and
Monarch is responsible for return transportation charges (via ground) to correct
defects in material and workmanship during the limited warranty period.
Packaging - Products returned shall be packaged in the original packaging and
shipping container or comparable container. In the event the product is not packaged
properly or if shipping damage is evident, Monarch will not accept the printer for
service under warranty. Products received in unsuitable containers will be returned in
Monarch-approved packaging at the customer’s expense.
Thermal Printhead Warranty - The thermal printhead is covered by a prorated limited
warranty of six (6) months or one million (1,000,000) inches of use, whichever occurs
first. Physical damage to the printhead is not covered by the limited warranty.
Consumables - The product limited warranty does not include or cover consumables
or sundry items such as ribbons, tags, labels, knives or thermal printheads (see above
thermal printhead warranty).
Use of Supplies - Only genuine Monarch® supplies are recommended for use in
Monarch products. This limited warranty does not cover service required as a result
of the use of non- Monarch supplies. Host Communication - Service required to
develop or correct on-line host communications, including the use of non-Monarch
communications cables, is not covered by the product warranty.
Operating Instructions - Proper operation of the product requires the user to read
and follow the operating instructions. The limited warranty does not cover service that
is required as a result of operator error and or failure to read and follow the
documentation included with the product.
Installation and Training - Installation and training of the operators is a professional
service that is available on a time and material basis. Installation and training is not
covered by the limited warranty.
Exclusions - This limited warranty covers defects in material and workmanship only
and does not cover damage caused by accident, abuse, violence, acts of God or use
of supplies other than Monarch supplies or supplies not meeting the specifications of
Monarch. This limited warranty is valid only in the United States of America. This
limited warranty is the only warranty on which the customer can rely. Monarch
reserves the right to make changes in the products, programs and their availability at
any time and without notice. This warranty is void if the product is altered or repaired
by anyone except a Monarch service representative or contrary to the instructions
provided by Monarch.
To Initiate a Warranty Claim - The customer must follow the steps below in order to
make a warranty claim under the limited warranty: 1. Call (800) 543-6650 in order to
report your problem to our technical support center. 2. A Monarch technical support
specialist will work with you to attempt to resolve the problem by telephone. 3. If
telephone resolution of your problem is unsuccessful, the technical specialist will issue
an incident # for you to return your product prepaid, for warranty repair, subject to the
terms of the limited warranty above.