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10
Troubleshooting
This section provides solutions to minor printing problems.
Problem Action
Error message appears
during startup
Turn off the printer, wait fifteen seconds and
then turn on the printer. Call Technical Support
if the error message reappears.
Does not print. Check supply, check ribbon, send a corrected
format and batch packet.
Does not feed. Set wide/narrow knobs correctly.
Partially printed data. Clean the printhead, send a corrected format
packet.
Printing shadows or smears. Clean the printhead, change supply, check
ribbon.
Light Printing. Change supply, adjust the print contrast, check
wide/narrow knobs, check ribbon.
Heavy Printing. Clean the printhead, change supply, adjust the
print contrast, check wide/narrow knobs, check
ribbon.
Voids in printing. Clean the printhead, change supply type, check
ribbon.
Serial bar codes do not
scan.
Leave printhead unlatched when not in use, use
a print speed of 2.5 IPS, adjust the print
contrast.
Backing paper is wrapped
around platen or peel roller.
Carefully remove the backing paper. Make sure
the backing paper tears at the saw-toothed tear
edge when using backfeed and peel mode.
Blank labels print or 750
series errors.
Clean supply sensors.