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Troubleshooting 4-1
TROUBLESHOOTING
This chapter lists some of the common printer
problems and their possible solutions. If these
solutions do not work, call Service at the number
listed on the back of this manual.
Problem Solution
Use a fully charged battery.
Close the supply cover completely.
Load supply properly. See Chapter 2,
“Loading Supply” for more information.
Clean the printhead. See Chapter 3,
“Care and Maintenance” for more
information.
Printer does
not feed or
print.
OR
Print has
voids or is
too light
Run the printer diagnostic tests. Refer to
the System Administrator's Guide for
more information.
Recharge the battery.
Resend the format.
Printer turns
off while
printing
and/or the
display goes
blank.
Check your format for unnecessary thick
horizontal lines. The maximum black to
white print ratio for each label/tag is 25%.
Supply does
not calibrate
properly.
Check the on-demand, black mark, die
cut, or non-indexed sensors. Refer to the
System Administrator's Guide for more
information.
4