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Appendix B. FAQ and Product
Support
Most problems can be solved by using the Troubleshooting in Chapter 4 and the following
FAQ. If you cannot resolve the problem, please contact the dealer where you purchased this
product. For any other questions, please contact PLANET directly at the following email
address: support@planet.com.tw. You can also download upgraded driver or software
utilities for free from PLANET’s website at http://www.planet.com.tw
What should I do when I forgot the user's name and password of management?
For security reason you should assign a password to protect your router against hacker
attacks. When you forgot the user's name and password, you can do the procedure of
Backup configuration file,
What is the maximum number of IP addresses that the ADSL Router will support?
The Router will support to 253 IP addresses with NAT mode.
Where is the ADSL Router installed on the network?
In a typical environment, the Router is installed between the ADSL line and the LAN.
Plug the ADSL Router into the ADSL line on the wall and Ethernet port on the Hub (switch or
computer).
What is Network Address Translation and what is it used for?
Network Address Translation (NAT) translates multiple IP addresses on the private LAN to
one public address that is sent out to the Internet. This adds a level of security since the
address of a PC connected to the private LAN is never transmitted on the Internet.
Furthermore, NAT allows the ADSL Router to be used with low cost Internet accounts which
only one TCP/IP address is provided by the ISP.
The user may have many private addresses behind this single address provided by
the ISP. Does the ADSL Router support any operating system other than Windows
95/98/2000/Me, or Windows NT?
Yes, it provides technical support for setup, configuration or trouble shooting of any non-
windows operating systems.