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Customer Support ________________________
Troubleshooting
The troubleshooting section provides you with several steps to resolve the most
common issues with the Portsmith Express unit. After each step, verify that the
Portsmith Express unit is working properly. If the unit is not working properly
after the step is completed, then proceed to the next step.
Problem 1: The Portsmith Express unit is not connecting properly.
Upon docking, the status indicator lights on top of the unit should turn on
momentarily, shut off, and then turn on one by one. If Portsmith Express does not
behave in this way, then:
Step 1:
• Make sure that the Portsmith Express power supply is securely connected to
the Portsmith Express unit and to the AC outlet.
Step 2:
• Unplug the USB cable from the laptop PC, wait for several seconds, then
plug in the USB cable again.
Step 3:
• Undock the Portsmith Express unit from the laptop PC.
• Restart the laptop PC.
• Redock the Portsmith Express unit to the laptop PC.
Step 4:
• Remove all port connections from the Portsmith Express unit and try to dock
again If the unit docks properly, try connecting one port at a time with an
undock/dock sequence in between until the problem peripheral is found.
Step 5:
• Go to the desktop and double-click on
My Computer
.
• Double-click on
Control Panel
.
• Double-click on
Add/Remove Programs Properties
.
• Run the uninstall for Portsmith Express
• Restart the laptop PC and reinstall the Portsmith Express Installation
software (refer to the “Software Installation” section on page 5).