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50 Troubleshooting and Maintenance
PRINTHEAD / CARTRIDGE REPLACEMENT PROCEDURE
If you think your cartridge/printhead is defective, please con-
tact tech support to arrange for a replacement. Tech support
may ask you to perform troubleshooting before sending a
replacement cartridge or printhead.
Notes on Ink Replacement
• All replacements for defective cartridges or printheads
must be processed through Tech Support.
• To receive replacement cartridges, you may be required to
send in your defective cartridges/Printhead.
• Tech Support will perform the cleaning procedures and
tests mentioned above on all cartridges received.
• Tech Support will not replace cartridges with less than 50%
ink remaining.
Notes on Printhead life
The estimated printhead life is approximately 10,000 prints
using a 4" x 3" 100% coverage label. The number of prints you
can expect to receive from one printhead varies from printhead
to printhead.This is not a guaranty that the printhead will
always last 10,000 prints. There are many variables that could
extend or shorten the life of the printhead.
To ensure uninterrupted printing capability, purchase a backup
print head now. You can purchase a printhead from
www.primerastore.com
Semi-Permanent Print Head - Part Number 53450
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